WE’RE HERE TO HELP
Tamerly support
Need help setting a limit or restoring Tamerly Plus? Email us and include your iPhone model and iOS version. Please don’t include private Screen Time screenshots or account passwords.
Tamerly is owned and operated by The Wavering Line LLC, based in Kansas, United States.
Email support@tamerlyapp.comCommon questions
I can’t find an app in the picker.
Tamerly uses Apple’s Family Activity Picker. Confirm Screen Time access is enabled for Tamerly in iOS Settings. The picker only shows choices provided by iOS on that device. Some apps may not be available for selection.
What happens when an app reaches its limit?
iOS applies a shield to the selected app for the rest of the local day. The reached-limit status resets at local midnight; the app’s selected limit and protection stay saved.
My limit or shield doesn’t seem to update.
Open Tamerly, confirm Screen Time access in Settings, and return to the app. If a Retry protection button appears, tap it. Device Activity is scheduled by iOS, so enforcement timing can depend on the operating system.
How do I restore Plus?
Open the Tamerly Plus screen and tap “Restore purchase.” Make sure you are signed in to the Apple Account used for the original purchase.
What does Parent Lock protect?
Parent Lock requires the PIN you set before Tamerly can be opened to manage its settings. It does not prevent changes in iOS Settings or app deletion. For stronger controls on a child’s device, use Apple’s Screen Time passcode and device restrictions too.
What if I forget my Parent Lock PIN?
Tamerly does not store or show your PIN, and the app currently has no PIN reset flow. Support cannot retrieve your PIN. Do not delete and reinstall the app expecting the PIN to reset; iOS may retain its Keychain verifier after deletion.
Can I use the simulator to verify Screen Time blocking?
The simulator can launch Tamerly, but full Screen Time authorization and enforcement should be checked on a physical iPhone.
Contact us
Email support@tamerlyapp.com. We’ll use your message only to respond to your support request.